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Privacy Policy

The City Coach ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, coaching services, or communicate with us.

1. Who We Are

Business Name: The City Coach

Coach: Adam O'Shea

Email: adam@thecitycoach.net

2. Information We Collect

Depending on the services you use, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Date of birth

  • Emergency contact details

Health Information

To provide safe coaching services, we may collect:

  • Medical history

  • Existing injuries

  • Physical limitations

  • Allergies

  • Medications

  • Pregnancy status

  • Lifestyle information

  • Fitness goals

Health information is classified as "special category data" under UK GDPR and is only collected with your explicit consent.

Coaching Information

We may also collect:

  • Progress photographs

  • Body measurements

  • Weight and body composition data

  • Workout records

  • Nutrition logs

  • Coaching notes

  • Communication history

Payment Information

Payments are processed securely through third-party payment providers. We do not store your full payment card details.

3. How We Use Your Information

We use your information to:

  • Deliver personal training services

  • Create personalised workout programmes

  • Develop nutrition plans

  • Provide mindset and accountability coaching

  • Monitor your progress

  • Respond to enquiries

  • Process payments

  • Send coaching updates

  • Meet our legal obligations

  • Improve our services

We will only use your information where we have a lawful basis to do so.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Performance of a contract

  • Your consent

  • Compliance with legal obligations

  • Legitimate business interests

Special category health information is processed only with your explicit consent.

5. Marketing

We may send you information about services, offers or updates where:

  • You have given your consent; or

  • We are legally permitted to do so.

You may unsubscribe from marketing communications at any time.

6. Sharing Your Information

We will never sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Payment processors

  • Coaching software providers

  • Cloud storage providers

  • Accountants

  • Legal advisers

  • Government authorities where required by law

All third parties are expected to keep your information secure and confidential.

7. Data Security

We take appropriate technical and organisational measures to protect your information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

Despite our efforts, no online system can be guaranteed to be completely secure.

8. Data Retention

We keep your personal information only for as long as necessary to:

  • Provide coaching services

  • Meet legal obligations

  • Resolve disputes

  • Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

  • Request a copy of your data (data portability)

  • Lodge a complaint with the Information Commissioner's Office (ICO)

10. Cookies

If you use our website, we may use cookies to:

  • Improve website performance

  • Remember preferences

  • Analyse website traffic

You can manage or disable cookies through your browser settings.

11. Third-Party Services

Our website or services may contain links to third-party websites or use third-party software. We are not responsible for the privacy practices of those third parties.

We encourage you to read their privacy policies.

12. Children's Privacy

Our services are intended for individuals aged 18 or over unless parental or guardian consent has been provided.

We do not knowingly collect personal information from children without appropriate consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and will apply from the date shown above.

14. Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

The City Coach

Coach: Adam O'Shea

Email: adam@thecitycoach.net

If you are not satisfied with how your data has been handled, you have the right to make a complaint to the Information Commissioner's Office (ICO).

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