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Terms & Conditions

These Terms and Conditions ("Agreement") govern the services provided by The City Coach ("Coach", "we", "our", or "us") to the client ("Client", "you", or "your"). By purchasing or participating in any of our services, you agree to be bound by these Terms and Conditions.

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1. Services

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We provide one or more of the following services:

  • Personal training sessions (in-person and/or online)

  • Customised workout programmes

  • Nutrition coaching and meal guidance

  • Mental coaching, mindset coaching, and accountability support

  • Progress reviews and ongoing coaching

Services are intended to support your health and fitness goals but do not guarantee specific results.

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2. Client Eligibility

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You confirm that:

  • You are at least 18 years old or have written consent from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You are medically fit to participate or have received approval from your healthcare provider if required.

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3. Health Disclaimer

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You acknowledge that:

  • Exercise involves inherent risks including injury, illness, and in rare cases, serious medical events.

  • Nutrition recommendations are general coaching advice and are not intended to diagnose, treat, cure, or prevent any disease.

  • Mental coaching is not psychotherapy, counselling, or medical treatment and does not replace services provided by licensed mental health professionals.

  • You agree to stop exercising and seek medical advice if you experience pain, dizziness, or any unusual symptoms.

You participate entirely at your own risk.

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4. Medical Conditions

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You agree to disclose any:

  • Medical conditions

  • Injuries

  • Physical limitations

  • Allergies

  • Pregnancy

  • Medications that may affect exercise or nutrition

Failure to disclose relevant information releases the Coach from responsibility for resulting issues.

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5. Client Responsibilities

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You agree to:

  • Follow instructions safely.

  • Perform exercises within your ability.

  • Inform the Coach of any discomfort or injuries.

  • Attend sessions punctually.

  • Maintain respectful communication.

Results depend significantly on your effort, consistency, nutrition, recovery, and lifestyle.

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6. Results Disclaimer

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While we aim to help you achieve your goals, we cannot guarantee:

  • Weight loss

  • Muscle gain

  • Improved performance

  • Physical appearance

  • Mental wellbeing outcomes

Individual results vary.

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7. Nutrition Coaching

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Nutrition plans are provided for educational and coaching purposes only.

They are not:

  • Medical nutrition therapy

  • Prescriptions

  • Treatment for eating disorders

  • Individualised clinical dietary advice

If you have a medical condition requiring dietary management, you should consult your doctor or registered dietitian.

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8. Mental Coaching Disclaimer

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Mental coaching focuses on:

  • Goal setting

  • Confidence

  • Motivation

  • Habits

  • Accountability

  • Mindset development

Mental coaching is not psychological treatment, therapy, counselling, or crisis support.

If appropriate, we may recommend that you seek support from a licensed healthcare professional.

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9. Online Coaching

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For online coaching:

  • You are responsible for performing exercises safely.

  • You must ensure your exercise environment is suitable.

  • The Coach cannot supervise your environment and accepts no responsibility for injuries arising from unsafe surroundings.

 

10. App, Email and Messaging Support

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Where support is included:

  • Responses are generally provided during business hours.

  • Response times are not guaranteed.

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11. Payments

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Payment is required before services begin unless otherwise agreed.

Payments may be:

  • One-off

  • Monthly

  • Subscription-based

Failure to make payment may result in suspension or termination of services.

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12. Refund Policy

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Unless required by law:

  • Coaching services are non-refundable once delivered.

  • Completed sessions cannot be refunded.

  • Custom workout programmes and nutrition plans are backed by my money back guarantee - if you are unhappy with the service notify us why and we will issue a refund.

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13. Cancellation Policy

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Clients must provide at least 24 hours' notice to cancel or reschedule a session.

Late cancellations or missed appointments may be charged in full.

The Coach reserves the right to reschedule sessions due to illness, emergencies, or unforeseen circumstances.

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14. Packages and Expiry

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Where coaching packages are purchased:

  • Sessions must be used within the calendar year unless otherwise agreed.

  • Unused sessions after expiry may be forfeited.

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15. Confidentiality

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Your personal information will be treated confidentially.

Information may only be shared:

  • With your consent

  • Where required by law

  • To protect safety where legally permitted

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16. Privacy

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Personal information will be collected and processed in accordance with applicable data protection laws.

Information may include:

  • Contact details

  • Health questionnaires

  • Progress photos

  • Measurements

  • Coaching notes

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17. Progress Photos

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Progress photos are optional.

We will never use your photos for marketing without your explicit written consent.

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18. Intellectual Property

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All programmes, documents, videos, meal plans, educational materials, templates, and coaching resources remain the intellectual property of the Coach.

You may not:

  • Copy

  • Sell

  • Distribute

  • Share

  • Reproduce

  • Modify

any coaching materials without written permission.

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19. Recording

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Clients may not record coaching sessions without prior written consent.

The Coach may record online sessions only with your prior consent.

 

20. Limitation of Liability

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To the fullest extent permitted by law, the Coach shall not be liable for:

  • Injuries sustained during exercise

  • Loss of income

  • Indirect losses

  • Consequential damages

  • Loss of profits

  • Personal decisions made by the Client

Our total liability shall not exceed the amount paid for the relevant coaching service.

Nothing in these Terms excludes liability that cannot legally be excluded.

 

21. Indemnity

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You agree to indemnify and hold the Coach harmless against claims arising from:

  • Failure to follow coaching instructions

  • Undisclosed medical conditions

  • Misuse of coaching materials

  • Negligent or unlawful conduct

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22. Termination

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Either party may terminate coaching by giving written notice.

The Coach may immediately terminate services where a Client:

  • Behaves abusively

  • Harasses staff

  • Makes threats

  • Fails to pay

  • Repeatedly breaches these Terms

Outstanding fees remain payable.

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23. Force Majeure

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The Coach shall not be responsible for delays or failure to perform services due to circumstances beyond reasonable control, including:

  • Natural disasters

  • Illness

  • Internet outages

  • Government restrictions

  • Power failures

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24. Changes to Terms

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We reserve the right to update these Terms from time to time.

The latest version will always apply to future services.

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25. Governing Law

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These Terms shall be governed by and interpreted in accordance with the laws of [England and Wales / Scotland / Northern Ireland / 

Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

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26. Acceptance

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By purchasing coaching services, booking sessions, or participating in any programme, you confirm that:

  • You have read these Terms and Conditions.

  • You understand them.

  • You agree to be legally bound by them.

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Business Name: The City Coach

Coach Name: Adam O'Shea

Email: adam@thecitycoach.net

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